This privacy policy sets out how The Hotel Nanny uses and protects any information that you give when you use this website. The Hotel Nanny is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Hotel Nanny may change this policy from time to time by updating this page. This policy is effective from 1st May 2013. .

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and post code
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping
  • we may use this information to improve our products or services
  • we may, periodically send promotional emails about new products, special offers or other information which we think may be interesting using the email address which you have provided
  • from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
  • we may use the information to customise our website according to your interest


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular page. Cookie allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage from the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the content on these sites. Therefore, we are not responsible for the protection and privacy of any information which you provide to these sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on a website, look for the box to tick which indicates that you do not want your information used by anyone for direct marketing purposes.
  • If you have previously agreed to us using your personal details for direct marketing purposes, you may change your mind by writing to us at The Hotel Nanny, The Mews, Tetbury, Gloucestershire, GL8 8JG.

We will not sell, distribute or lease your information to third parties unless we have your permission or are required to do so by the law. You may request details about the personal information that we hold about you under the 1998 Data Protection Act. A small fee may be payable. If you would like a copy of this information please write to The Hotel Nanny, The Mews, Tetbury, Gloucestershire, GL8 8JG. If you believe that any of the information that we're holding about you is correct please contact us and we will promptly correct it.

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